Your Trusted Home Services Team in Rochester, MN

Responded to a water line leak at a residential property built in 1988. Upon arrival, located a pin hole leak on the copper water main immediately after the meter. Shut off water supply and cut out the damaged section of copper pipe and compromised fittings. Installed new copper pipe and fittings using proper soldering techniques to ensure a watertight seal. Restored water service to the home and verified all connections were secure with no additional leaks. System tested successfully with full water pressure restored to the residence.

Responded to no cooling complaint on residential air conditioning system. Diagnosed faulty thermostat preventing proper system operation and replaced with new Honeywell Home digital unit, restoring normal cooling function.

Completed preventive maintenance agreement service on Bryant air conditioning system. Performed comprehensive AC PMA inspection including examination of outdoor condenser unit, verification of proper operation, and assessment of equipment condition. Unit found in normal operating condition with standard weathering consistent with outdoor installation.

Responded to callback for no cooling condition. Upon arrival, verified thermostat settings and system operation. Found air conditioning system cycling properly with thermostat communicating correctly and calling for cooling at 69°F setpoint. System running normally with no faults detected. Advised to monitor performance and contact if issues recur.

Performed service call and inspection of existing baseboard heat installation in upper-level attic bedroom space. Assessed electrical requirements for customer's request to install two additional baseboard heaters and add a subpanel on the upper floor. Documented existing conditions including room layout, skylight placement, and current electrical outlet locations. Prepared and provided detailed estimates for the requested baseboard heater installations and subpanel addition work.

Completed preventive maintenance agreement service on both air conditioning and furnace systems. Inspection revealed significant dust and debris accumulation in return air system and on blower wheel assembly. Documented outdoor heat pump unit condition with photographs showing proper placement on composite deck with appropriate clearances. Recommended professional duct cleaning service and blower motor assembly removal for thorough cleaning to restore optimal airflow and system efficiency.

Responded to no cooling complaint on residential air conditioning system. Upon arrival, customer reported compressor not turning on and system completely dead. Performed diagnostic evaluation and found system operating normally at time of inspection. Identified energy saver device (load management box) installed on unit as likely cause of customer concern. Provided customer education on proper operation and function of energy saver box, explaining how utility company can temporarily cycle system off during peak demand periods. Confirmed system cooling capacity and normal operation. No repairs required.

Responded to emergency call for water main leak. Upon arrival, identified pinhole leak in aged copper piping with deteriorated temporary repair tape from previous patch attempt. Pipe showed significant oxidation and corrosion consistent with extended service life. Applied temporary patch to stop active dripping and stabilize the compromised section until permanent repair can be scheduled. Customer advised that full pipe replacement recommended due to advanced deterioration of copper line and multiple stress points visible along the run.

Completed scheduled AC preventive maintenance agreement service. Customer reported red flashing light on air exchanger unit, which was inspected and evaluated. Performed comprehensive system testing on air conditioning equipment, verified all components operating within manufacturer specifications, and conducted test run to confirm proper system performance.

Responded to service call for leaking wall-mounted utility faucet in garage. Upon inspection, discovered the original center plug fitting between the hot and cold handles was missing and had been temporarily replaced with an incorrect-sized 3/4" PVC plug that did not properly seal. Measured the threaded opening and determined the correct replacement part requires a 7/8" threaded plug. The aging chrome-plated fixture showed significant wear, corrosion, and deterioration of the finish. Documented the faucet model and configuration with photographs for parts identification and ordering purposes, as the specific manufacturer and model information was not readily visible on the fixture. Advised that further research would be conducted to identify the faucet brand and source the proper OEM replacement plug fitting to restore the unit to proper working condition and eliminate the leak.

Responded to reported water staining on main floor ceiling below master bathroom. Conducted thorough inspection of all bathroom fixtures including toilet, sink, and tub/shower assembly. Performed water flow tests on each fixture and monitored for active leaks or dripping. No active leaks detected during testing period. Advised homeowner to monitor ceiling area and contact for follow-up service if additional staining or water intrusion occurs.

Completed preventive maintenance agreement inspection on residential air conditioning system. Found capacitor reading slightly below manufacturer specifications and recommended replacement to prevent potential compressor failure. Documented outdoor condenser unit condition and electrical connections with photos.

Responded to service call for gas line disconnection in preparation for dryer replacement. Successfully disconnected the gas supply line from the existing dryer unit, capped the line, and verified proper shut-off at the wall-mounted valve. Customer will require a return appointment to reconnect gas service once the new dryer is delivered and installed.

Performed comprehensive duct cleaning service in conjunction with recent HVAC installation. Removed accumulated dust and light debris from interior ductwork and ventilation passages, including corrugated metal supply ducts and wooden return air channels. Cleaned all accessible vents and registers to restore proper airflow and improve indoor air quality.

Responded to a drainage backup affecting the kitchen sink and half bathroom lavatory on a shared branch line. Attempted to clear the obstruction using a sink machine through two separate cleanout access points without success. Based on the persistent blockage and inability to clear from available access points, recommended specialized drain service for further diagnosis and clearing of the main drain line.

Performed scheduled preventive maintenance on residential air conditioning system. During inspection, identified outdoor unit capacitor reading below acceptable specifications. Replaced defective capacitor to restore proper system operation and prevent compressor failure.

Responded to service call for flickering lights and intermittent power loss affecting half the residence. Upon inspection, identified loose main breaker connection in Siemens electrical panel as primary cause of power fluctuations. Tightened main breaker connections and verified secure terminations on bus bars and branch circuit connections. Tested panel operation and confirmed stable power delivery to all circuits throughout the home.

Responded to kitchen faucet dripping continuously and failing to shut off completely. Diagnosed faulty cartridge in Delta single-handle kitchen faucet. Upon inspection, confirmed cartridge failure was causing persistent drip and preventing proper water shutoff. Provided estimate for cartridge replacement, but customer declined service due to pricing concerns.

Responded to service call for water heater leak and water softener malfunction. Upon arrival, identified brine tank overflow condition on water softener system causing excess water discharge. Documented equipment setup including water heater, water softener with control head, and associated copper piping connections. Assessed brine tank failure requiring full replacement due to overflow malfunction. Collected diagnostic fee and captured photographic documentation of affected equipment and overflow condition for service records.

Responded to no power call affecting stove and lights in two rooms. Upon arrival, located electrical panel that homeowner was unaware of and identified tripped breaker. Reset breaker to restore power to affected circuits. Performed diagnostic testing on stove and determined unit to be defective and requiring replacement. Lights in both rooms restored to full operation.