Your Trusted Home Services Team in Rochester, MN

Responded to callback for thermostat connectivity issues causing continuous unit operation. Successfully reconnected Honeywell Home thermostat to Wi-Fi network and verified proper system communication and cycling.

Responded to service call for aging water softener system experiencing leakage issues. Upon arrival, conducted thorough inspection of existing white cylindrical water softener unit with digital control panel, identifying advanced age and active leak requiring immediate attention. Evaluated overall system condition, plumbing connections, and copper pipe infrastructure to determine viability of repair versus replacement. Prepared and presented two comprehensive replacement estimates: one for installation of customer-supplied water softener equipment and one for complete system replacement with contractor-provided unit, including all necessary plumbing modifications and connections.

Responded to no cooling call with error message displayed at thermostat. Upon arrival, found outdoor condensing unit extremely dirty with heavy accumulation of debris, moss, and organic growth on exterior surfaces. Diagnostic testing revealed outdoor capacitor reading below manufacturer specifications. Performed complete system maintenance including coil cleaning and replaced failed capacitor. System restored to proper cooling operation and tested for normal performance.

Responded to service call for water heater leak with unknown source. Upon inspection, identified A.O. Smith tanked water heater with active leak originating from the tank itself, indicating tank failure. Documented conditions with photos and provided estimate for water heater replacement.

Responded to no cooling call on residential air conditioning system. Upon arrival, performed diagnostic inspection and identified failed capacitor as cause of system failure. Removed defective capacitor and installed replacement unit. Verified proper system operation and restored cooling functionality. Unit returned to normal operating condition.

Responded to service call for air conditioning system not activating. Upon arrival, found thermostat incorrectly configured for heat pump operation on a standard AC system. Performed system reset and corrected thermostat settings. Verified outdoor condenser unit operation and confirmed system running properly upon departure.

Installed dedicated electrical circuit to detached exterior shed structure. Routed new circuit from main panel through garage using metal conduit, transitioned to PVC conduit down exterior wall, and ran 12-3 UF wire through 45-foot trench to shed. Installed code-compliant double-pole disconnect at shed. Within structure, utilized surface-mount wiremold conduit to wire two evenly-spaced disk lights controlled by single switch, and installed two outlet locations on opposing walls. All work completed to current electrical code requirements.

Responded to service call for non-functional outdoor hose bib. Upon arrival, inspected the point-of-use exterior faucet mounted on building's vinyl siding and confirmed the spigot would not operate correctly. Assessed the condition of the existing fixture and determined replacement was necessary. Provided estimate to customer for hose bib replacement and documented existing installation with photos showing the current wall-mounted fixture location and surrounding area.

Responded to service call for heat pump with no heating capability throughout winter season. Diagnosed thermostat malfunction causing constant voltage signal to reversing valve, preventing proper operation of heating mode. Provided estimate for thermostat replacement and documented equipment condition for potential system replacement consideration.

Responded to service call for malfunctioning cabinet-style water softener unit. Upon inspection, determined the system was not operating correctly due to age-related wear and component deterioration. Provided estimate for replacement with new single-piece water softener system.

Responded to service call for leaking water heater. Upon arrival, inspected tanked water heater and identified active leak originating from the tank itself. Unit was still producing hot water at time of inspection. Documented equipment condition with photographs showing water heater installation in basement mechanical room alongside water softener system and pressure tank. Assessed leak severity and determined tank failure requiring full water heater replacement. Provided replacement estimate to customer for approval.

Responded to cooling complaint with insufficient airflow to upper level while lower level maintained adequate temperature. Diagnosed issue as improper thermostat configuration causing inadequate demand on main floor zone. Reconfigured thermostat settings and verified proper system operation with balanced cooling distribution between levels.

Responded to no cooling complaint on residential Lennox air conditioning system. Diagnosed failed Mastertrol Mark V automatic balancing zoning system control panel preventing proper system operation. Bypassed failed zoning controls and landed condenser wire directly at furnace to restore cooling functionality.

Responded to no cooling call and found air conditioning unit with frozen evaporator coil. Diagnosed system as low on refrigerant, indicating a leak in the system. Due to the unit's age and limited parts availability, advised homeowner that replacement should be considered as a more cost-effective solution than repair.

Responded to no cooling complaint on multi-unit heat pump system. Diagnosed unit #51 with failed condenser fan motor and starter capacitor, and unit #54 with failed contactor. Replaced fan motor, starter capacitor, and contactor on respective units, restoring full cooling operation to both heat pumps.

Responded to service call regarding reported drum trap and potential leak in older building. Upon arrival, performed thorough inspection of plumbing system behind wall access opening. Customer initially believed property had drum trap requiring assessment, but inspection revealed standard PVC trap configuration instead. Examined all visible plumbing components including white PVC drainage pipes, copper supply lines, and shut-off valves with blue handles. Inspected P-trap assembly beneath sink fixture and tested all connections for moisture or active leaks. No leaks detected in drainage system or supply lines. Confirmed all plumbing connections were secure and functioning properly with no water intrusion present.

Responded to service call for unlevel air conditioning condenser unit. Upon arrival, confirmed the outdoor AC unit had shifted out of level on its mounting pad. Repositioned and leveled the condenser unit using appropriate leveling pads to ensure proper operation and prevent potential compressor damage. Unit now sits level and stable on concrete pad, restoring proper equipment alignment for optimal performance and longevity.

Responded to warranty service call for HVAC system control board replacement. Successfully removed failed control board and installed new warranty replacement unit, ensuring all wire connections were properly secured to the circuit board terminals. System tested and verified operational upon completion.

Responded to service call for non-functional GFCI outlet in garage. Upon inspection, determined the GFCI receptacle had been improperly wired with line and load connections reversed, preventing proper ground fault protection and causing malfunction. Disconnected and rewired the GFCI outlet according to manufacturer specifications and NEC standards, ensuring correct line-side and load-side connections. Tested unit for proper operation and verified ground fault protection functionality. Documented electrical panel and work area conditions with photographs for service records.

Technician arrived during scheduled window to assess existing 50-gallon atmospheric water heater for replacement. Conducted thorough inspection of current installation located in utility closet adjacent to Lennox furnace system. Evaluated existing plumbing configuration including copper supply lines, gas connections with flexible yellow gas line, and venting arrangement with existing PVC and metallic vent piping. Customer expressed interest in upgrading to a higher recovery, more efficient water heater model to improve hot water availability. Documented current installation with photographs showing equipment placement, gas valve connections, supply line routing, and available clearances in confined utility space. Assessed compatibility requirements for upgraded unit including gas line capacity, venting modifications, electrical connections if applicable, and spatial constraints within existing mechanical room. Prepared detailed estimate for replacement with higher-efficiency water heat