Your Trusted Home Services Team in Rochester, MN

Responded to service call for reported broken outlet. Upon arrival, diagnosed issue as tripped GFCI receptacle. Successfully reset the GFCI device, restoring power to the outlet and verifying proper operation.

Conducted on-site evaluation of existing water softening system in basement utility room to provide estimate for new water softener installation. Assessed current equipment configuration including tall cylindrical softener tank with control valve assembly, copper plumbing connections, and white brine storage tank. Documented existing system layout, plumbing connections, and installation area to determine replacement requirements and specifications for new water treatment equipment.

Responded to service call for flickering and non-functioning light fixtures in commercial office space. Diagnosed burnt out recessed can lights in drop ceiling system and successfully replaced four defective recessed light fixtures, restoring full illumination to the area.

Responded to no heat call and diagnosed thermostat malfunction. Found batteries improperly seated in the unit, preventing proper operation. Corrected battery placement and replaced thermostat to restore heating system functionality.

Responded to service call for non-functioning water softener system. Upon inspection, technician diagnosed that the mineral resin media inside the softener tank had reached end of service life and was no longer effectively removing hardness from the water supply. Provided customer with estimate for complete water softener replacement unit.

Responded to no heat call on furnace unable to maintain temperature above 70°F despite thermostat set to 75°F. Upon inspection, discovered incomplete installation with exhaust venting never connected and gas supply shut off at valve. Unit was non-operational due to these critical installation deficiencies. Documented conditions with photographs showing disconnected exhaust piping and closed gas shut-off valve. Installation crew scheduled to return to complete proper venting connection and restore gas service to bring system into full operational status.

Responded to service call for water heater evaluation where unit was found leaking from the bottom. Assessed existing 40-gallon natural gas atmospheric water heater with standard venting configuration and determined replacement necessary due to tank failure. Provided comprehensive estimate for new 40-gallon natural gas atmospheric water heater installation and additional estimate for mop sink installation as requested.

Arrived on-site to assess electrical requirements for installing two electric vehicle chargers. Conducted thorough evaluation of existing electrical infrastructure, including the off-peak panel location and available capacity. Determined that dedicated circuits and conduit installation would be necessary to route power from the off-peak panel to the proposed EV charger locations. Documented existing panel configuration and attic/ceiling space conditions where electrical runs would be required. Provided detailed estimates for running conduit and installing new circuits to support the EV charging stations.

Responded to clogged drain call at residential sink. Upon inspection, determined the pop-up assembly was malfunctioning and impeding proper drainage. Corrected the pop-up mechanism to restore normal operation. Provided instruction on proper use of drain strainer to prevent future clogs. Also provided estimate for shower and tub handle service.

Completed FRM electrical inspection of residential property. Assessed existing ceiling-mounted LED light fixture, smoke alarm system, and electrical outlets throughout the home. Provided estimates for installation of dedicated washer outlet, smoke alarm replacement, and removal of existing light fixture. Documented current conditions of electrical components and fixtures with photographs for customer reference.

Responded to no-heat call with furnace leaking water and making gurgling noises. Found inducer assembly completely full of water caused by undersized 2" 90° elbow in condensate drainage system. Removed defective drain fitting and replaced with properly-sized component under Amana 10-year parts warranty. Verified proper drainage flow, tested inducer motor operation, and confirmed unit returned to normal heating operation.

Responded to service call for thermostat replacement and successfully installed new ecobee smart thermostat. Unit was programmed and tested, with system displaying proper temperature readings and operational status confirmed on digital interface.

Responded to service call for water softener with brine tank continuously filling. Diagnosed faulty injector assembly causing improper brine draw and regeneration cycle malfunction. Removed and replaced defective red plastic injector component with new unit, restoring proper water softener operation and preventing brine tank overflow.

Performed comprehensive leak search on HVAC system refrigerant lines in response to service call. Thoroughly inspected all accessible refrigerant piping, including corroded sections in confined crawlspace area, using electronic leak detection equipment. No refrigerant leaks detected during inspection; system integrity confirmed intact.

Responded to service call with scheduled arrival notification. Replaced HVAC system air filter per maintenance protocol and collected payment upon completion of work.

Responded to a mystery water leak in the basement originating from a shower water line behind the wall. Conducted thorough inspection of the shower fixture and surrounding plumbing but was unable to locate a dedicated shut-off valve for the affected line. Due to the concealed nature of the leak within the wall cavity and the limitation of not being able to perform invasive wall removal, documented the shower installation and current conditions with photographs for reference. Customer was informed of the situation and understands that further diagnostics or repairs would require access through the wall structure by a qualified contractor.

Completed preventive maintenance tune-up on 11-year-old residential furnace system. Unit was operational upon arrival and found to be in good working condition. Performed comprehensive PMA inspection including electrical diagnostics with multimeter, verified all control components and circuit boards, and inspected internal mechanisms with access panel removed.

Responded to service call for AC unit leaking water and emitting foul odor. Diagnosed clogged condensate drain line caused by restricted airflow from overly restrictive air filter. Vacuumed and cleared drain line to restore proper drainage. Inspected evaporator coil and drain pan, noting accumulated debris consistent with reduced airflow conditions. Recommended replacement with MERV 3-5 rated filter to prevent future drain line blockages and maintain adequate system airflow. Unit tested and operating properly upon departure.

Responded to no cooling complaint with breaker continuously tripping. Upon inspection, discovered loose connection on line side of disconnect box and failed inverter board with blown fuses. Secured electrical connections at disconnect and ordered replacement inverter board for system restoration.

Responded to no cooling complaint on 11-year-old air conditioning system. Upon arrival, performed diagnostic testing and discovered unit was low on refrigerant, indicating an active leak in the system. During inspection of the HVAC equipment, conducted combustion analysis on the gas furnace and detected elevated carbon monoxide levels in the flue gases, requiring immediate red tag per safety protocols. Documented equipment conditions with photos showing refrigerant lines, system components, and combustion test readings. Due to the age of both units, the cost of repairs including leak detection and repair, refrigerant recharge, and furnace heat exchanger replacement or repair, recommended full system replacement as the most cost-effective and safe solution for the customer.