Your Trusted Home Services Team in Rochester, MN

Responded to a callback on a previously installed water softener whose drain line had come loose and was discharging water onto the basement floor during the regeneration cycle. Cut back the excess drain line, installed a 90° fitting at the floor drain to terminate the line properly, and secured it to the condensate drain with zip ties to prevent movement and leakage.

Responded to a customer request for assistance with a Nest thermostat that needed to be returned to manual operation. Reset the thermostat to factory default and reprogrammed it for proper control of the Carrier two-zone gas furnace system. Verified thermostat operation, and the equipment was found clean and intact with no visible anomalies.

Responded to a no-heat call on a gas furnace where the blower was operating but the unit would not start a heating cycle. Diagnosed the cause as an incorrectly installed third-party thermostat and removed it, then installed the correct thermostat model and wired it to the furnace control board. Verified proper thermostat communication and normal operation, with the furnace restoring heat to the home.

Responded to a no-heat call on a furnace that attempted to start but shut down before ignition. Diagnosis found a broken wire at the pressure switch circuit, preventing the safety circuit from completing. Repaired the damaged wire and restored proper connection, and the furnace was returned to operation.

Evaluated the mechanical space and existing Culligan System 23 automatic water conditioner adjacent to the Rheem gas water heater, and prepared an estimate for installation of a customer-supplied water softener. Assessed available floor space, supply and return piping, drain and electrical access, and clearances around existing copper and black iron lines to plan for the install and bypass configuration. Photos of the existing equipment and surrounding conditions were documented to support scheduling the installation as soon as possible.

Installed a customer-supplied single-handle lavatory faucet at the basement hallway bathroom. Completed all supply connections, then ran the faucet to verify proper flow, drainage, and leak-free operation, with everything functioning as intended.

Responded to a no-heat call on a system under 10 years old and installed a replacement collector box on the induced draft assembly under warranty, using a part stocked from the shop. Following installation, inspected the inducer blower, pressure switch, gas valve, and associated wiring and found all components clean and free of visible damage, with condensate and venting connections intact.

Responded to a no-heat complaint on a Lennox gas furnace displaying multiple fault codes, with a thermostat error code also present following a recent humidifier installation. Inspection of the SureLight control board identified a loose thermostat wire at the W terminal, which was interrupting the heat call. Reseated and secured the W conductor to the terminal block, restoring proper low-voltage connection and normal heating operation.

Responded to a no-heat/no-cooling call and diagnosed a seized blower motor on the furnace/air handler, with condensation present around the unit; system was shut down to prevent further damage. Inspected the blower assembly and found dust accumulation on the blower wheel and housing, and the motor replacement under warranty and blower wheel cleaning are scheduled for the return visit.

Responded to a report of multiple household drains running slowly, with the kitchen drain the slowest and exhibiting gurgling and backup symptoms, indicating a possible main line or branch drain obstruction. The service call was canceled by the customer before any drain clearing work was performed, so no clog removal or system repairs were completed.

Responded to a furnace maintenance call for elevated carbon monoxide readings and inspected the home's venting system. Identified high gas manifold pressure as the cause and adjusted it to the manufacturer's specification. Verified results with a combustion analyzer, confirming CO at 29 ppm (air-free 39 ppm), CO2 at 8.5%, and stack loss at 10.6%.

Installed dimmer switches, replaced an existing light fixture, mounted a new four-bulb vanity light fixture above the bathroom mirror, and installed two new receptacle outlets as part of a multi-room electrical project. All devices and fixtures were wired, secured, and tested for proper operation.

Traced a water leak in the laundry room to the hallway bathroom directly above, where the toilet was leaking at the base when flushed. Removed the toilet, installed a new wax ring and closet bolts, then reset and secured the toilet to the flange. Flushed multiple times to verify a proper seal, with no further leaks observed.

Responded to a newly installed A/C system that was not keeping up with cooling demand. Diagnosed insufficient airflow due to low fan speed settings and increased the fan speeds to proper levels to restore adequate cooling capacity. Observed blackened buildup and corrosion on a copper line during the visit, documented with photos for reference.

Responded to a complaint of foul-smelling water at the bathroom faucet, with the odor isolated to the hot water supply. Diagnosed the likely cause as bacterial growth in the gas water heater tank combined with a depleted anode rod. Provided estimates for anode rod replacement with a system disinfection (shock chlorination) and for full water heater replacement.

Diagnosed a recurring odor complaint traced to the iron filter system and found the internal check valve seized in the closed position, restricting proper flow. Removed the failed check valve and installed a new one, restoring operation of the iron filter. Advised that if the odor persists, a whole-house filtration system and iron filter replacement are recommended, and provided an estimate for the replacement iron filter.

Responded to a no-heat complaint and verified the thermostat and system were operating properly. Borescope inspection of the 10+ year-old furnace revealed a cracked eyelet at the heat exchanger, along with rust and corrosion around the port opening. Recommended heat exchanger or furnace replacement due to the compromised heat exchanger.

Responded to a reported gas leak on the supply line serving the kitchen range, as identified by the gas utility. Located the leak at a copper flared connection, cut back the tubing, formed a new flare, and reinstalled the fitting. Restored the connection to a secure, leak-free condition.

Diagnosed insufficient hot water complaint on a gas tank-type water heater and found both the gas control valve thermostat and the thermostatic mixing valve set to their lowest temperature settings. Set the gas control valve to the "A" setting and increased the thermostat and mixing valve temperature settings to restore proper hot water output. No defective components were found; the issue was resolved through adjustment.

Responded to a no-heat call on a furnace that would not start, with a sloshing noise audible at the inducer. Diagnosed a clogged condensate drain causing water to back up into the inducer assembly, then cleared the drain line and inducer and inspected the internal cavity with a borescope to verify removal of the blockage and restore proper condensate drainage.